Telephone Expressions

There are certain expressions that are always used while talking on the telephone. Even though it is not impossible to use more general conversation terminology, it is still preferable to stick with the accepted phone language: it will sound more professional. Here are some basics:

Phone Expressions Audio Jukebox

• Phone greetings

  		more informal
  identifying the listener	Is that Bruno Zola? Could I speak to Bruno Zola, please?	Is that Bruno? Are you Bruno? Is that you, Bruno?
  saying who you are	(Yes,) speaking.	Yes (it is).
  introducing yourself	My name’s Elena Luma.	It’s Elena. I’m Elena. This is Elena. Here is Elena.

  Asking people to speak slowly/speak up

  Sorry, could you speak slowly, please?        Yes, sure.
  Could you speak up, please?                         Yes, of course.

   

  Ending a phone conversation

  When you phone for information, you can often end with phrases like this:

  • OK, I think that’s everything I need.
  • OK, I think I’ve got all the details
  • Thanks. You’ve been very helpful.
  • Thanks very much for your help.
  • Bye bye. Goodbye.

To teach and practice spoken English, we offer commonly used English Expressions for daily communication & dialogues We also provide pronunciation materials which help in the teaching and learning of a standard English pronunciation.We provide exercises to study or teach them, like mp3 audio downloads, printable worksheets and self-grading exercises.

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